Terms of Service
Understanding our service terms and your responsibilities as a participant in our swim program.
Last Updated: March 15, 2025
1. Introduction
Welcome to Brandeis Swim Lessons. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
2. Services
Brandeis Swim Lessons provides swimming instruction services to individuals of all ages and skill levels. Our services include:
- Individual swimming lessons
- Group swimming classes
- Specialized instruction for different skill levels
- Water safety education
- Stroke technique improvement
3. Registration and Payment
3.1 Registration
- You must create an account to register for lessons
- All information provided must be accurate and current
- You are responsible for maintaining account security
- Registration is subject to availability and approval
3.2 Payment Terms
- Payment is required at the time of registration
- We accept major credit cards and electronic payments
- Prices are subject to change with notice
- Payments are processed securely through third-party providers
3.3 Refund Policy
- All payments are final - no refunds for missed lessons
- One make-up lesson may be provided at the end of the session
- Make-up lessons are subject to instructor and time availability
- Refunds may be considered for medical emergencies with documentation
4. Safety and Liability
4.1 Assumption of Risk
Swimming involves inherent risks. By participating, you acknowledge and assume these risks. We maintain safety protocols, but cannot guarantee complete safety.
4.2 Medical Clearance
- Participants should be in good health for swimming activities
- Disclose any medical conditions that may affect participation
- Obtain medical clearance if you have health concerns
- Inform instructors of any changes to health status
4.3 Supervision
- Parents must maintain 100% supervision of children before and after lessons
- Children under 3 may require parent participation in water
- Follow all facility rules and instructor guidance
- Immediately report any incidents or concerns
5. Conduct and Behavior
All participants and their families must:
- Treat instructors, staff, and other participants with respect
- Follow all safety rules and facility guidelines
- Arrive on time and prepared for lessons
- Notify us promptly of any schedule changes or concerns
- Maintain appropriate swimwear and hygiene standards
- Use bathroom facilities before lessons (especially important for young children)
Disruptive behavior may result in lesson termination without refund.
6. Scheduling and Cancellation
6.1 Lesson Scheduling
- Lessons are scheduled based on availability
- We will attempt to accommodate scheduling preferences
- Schedule changes may be necessary due to instructor availability
- We will provide advance notice of any schedule changes
6.2 Cancellation by Participants
- No refunds for missed lessons
- One make-up lesson available at end of session (subject to availability)
- Advance notice of absence is appreciated but not required for make-up eligibility
6.3 Cancellation by Program
- We may cancel lessons due to weather, facility issues, or safety concerns
- Cancelled lessons will be rescheduled when possible
- Refunds may be provided for lessons we cannot reschedule
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: busdtswimlessons@brandeis.edu
Address: Joseph M. Linsey Sports Center, Brandeis University, Waltham, MA 02453
These Terms may be updated periodically. Continued use of our services constitutes acceptance of any changes.